Shipping policy

Amphiva - Shipping Policy

Last Updated (August 2, 2023)

Thank you for shopping at Amphiva! We are dedicated to providing you with a smooth and enjoyable shopping experience. This Shipping Policy outlines our shipping procedures, delivery times, and related information. Please review this policy carefully before placing an order.

Shipping Zones:

We offer shipping within the United States. Please note that shipping options, costs, and delivery times may vary depending on your location.

Order Processing Time:

Once you place an order, our team will process it within 3-5 business days. Please allow for additional processing time during peak seasons or promotional events.

Shipping Methods and Costs:

We offer various shipping methods to accommodate your preferences. Shipping costs will be calculated based on the destination, weight, and shipping method chosen during the checkout process.

Free shipping may be available for orders that meet the minimum purchase threshold. Check our website or promotions for details.

Delivery Times:

Estimated delivery times vary depending on your location and the shipping method selected. On average, deliveries typically take between 5 to 7 business days.

Please note that unforeseen circumstances, such as weather conditions, customs delays, or carrier disruptions, may affect delivery times. While we strive to deliver promptly, we cannot guarantee exact delivery dates.

Order Tracking:

Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can monitor the status of your shipment in real-time.

Undeliverable or Returned Packages:

If the carrier is unable to deliver your package due to an incomplete or inaccurate address, the package may be returned to us. In such cases, we will contact you to verify your shipping address and arrange for re-shipment. Additional shipping fees may apply.

If you do not claim your package or provide necessary information within the specified time, your order may be considered abandoned, and we may cancel it. In this scenario, we may refund your order value, minus any applicable shipping and handling charges.

Shipping Damage and Loss:

We take great care to ensure that your order is packaged securely. However, if you receive a damaged or lost package, please contact our customer support team support@amphiva.com within 2 days of delivery. We may request photographic evidence to process a claim with the carrier and facilitate a replacement or refund.

Shipping Restrictions:

For safety and legal reasons, we may not be able to ship certain products to specific locations. Please review our product pages or check our website for any shipping restrictions.

Changes to the Policy:

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us: 

If you have any questions, concerns, or need assistance regarding our Shipping Policy, please contact our customer support team at support@amphiva.com.

Thank you for choosing Amphiva. We hope you enjoy your shopping experience with us!

Sincerely, The Amphiva Team