Refund policy

Amphiva - Refund and Return Policy

Last Updated August 2, 2023 

Thank you for shopping at Amphiva! We strive to provide you with the best possible shopping experience and ensure your satisfaction with our products. However, we understand that sometimes returns and refunds may be necessary. Please read our Refund and Return Policy carefully to understand your rights and responsibilities as a customer.

Returns Eligibility:

To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.

The return must be initiated within 30 days from the date of delivery.

Non-Returnable Items:

Certain items are not eligible for returns unless they arrived damaged or defective. This will be clearly specified in the item description and at item checkout.

“Final sale” items are not eligible for returns or exchanges. 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We may require photographic evidence to facilitate the return process.

Return Process: To initiate a return, please follow these steps: a. Contact our customer support team at support@amphiva.com to inform them about the return request. b. Provide the order number, item(s) you wish to return, and the reason for the return. c. Our customer support team will guide you on the next steps and provide you with a return authorization if applicable.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a damaged or defective item or an error on our part.

We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

Please ensure that the item is well-packaged to prevent damage during transit.

Refund Process:

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If the return is approved, the refund will be processed to your original payment method within 2-10 business days.

Refund Amount:

The refund amount will be the purchase price of the returned item, excluding any shipping or handling charges, if applicable.

Exchanges:

If you need a different size, color, or item please contact our customer support team at support@amphiva.com. 

Order Cancellation:

If you wish to cancel an order, please contact our customer support team as soon as possible. If the order has not been shipped, we will cancel it and process a full refund.

Changes to the Policy:

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact our customer support team at support@amphiva.com. Thank you for shopping with Amphiva!

Sincerely, The Amphiva Team